We are committed to providing the best possible shopping experience to our customers. If you have any complaints, concerns, or grievances regarding our products, services, payments, deliveries, or any other aspect of your experience with us, we encourage you to contact us. We will make every effort to resolve your grievance in a fair, transparent, and timely manner.

How to Raise a Grievance

You may contact our customer support by providing the following details:

Full Name
Order ID (if applicable)
Contact Number
Email Address
Description of the grievance or issue
Supporting documents or photographs (if applicable)

Grievance Resolution Process
We will acknowledge receipt of your grievance within 48 business hours.
Our team will review the details and investigate the matter.
We aim to resolve all genuine grievances within 7–15 business days, depending on the nature and complexity of the issue.
If additional information is required, our support team will contact you.

Customer Responsibilities

To help us resolve your grievance efficiently, customers are requested to:

Provide accurate and complete information.
Respond promptly to requests for additional details.
Maintain respectful communication with our support team.